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1. Website Security

We prioritize your online safety. Our website uses industry-standard encryption technology to protect your personal and payment data during transmission. We employ a professional security system to monitor and help prevent various online threats, providing you with a secure and reliable shopping experience.

2. Product Quality & Authenticity

We specialize in selling authentic, natural crystals & gems. Our products are not artificially synthesized or colored.

We welcome and encourage you to have your jewelry independently verified by any gemological laboratory globally.

We have a rigorous quality control process to ensure that each crystal meets our high standards. We also provide detailed product descriptions and clear images to help you accurately understand the characteristics and quality of your chosen crystals.

3. Payment Security

Your payment at iFamilyBuy is protected by global payment certification.

Your payment process is completed on the official website of the third-party payment company. We cannot obtain any of your payment data, ensuring that your personal sensitive data is protected.

4. After-sales Service

We provide comprehensive after-sales service. If you have any questions or problems with the product you purchased, you can contact our customer service team at any time. We will do our best to solve your problems and ensure that you are satisfied with your shopping experience.

5. User Evaluation and Supervision

We encourage users to evaluate their shopping experience, which not only helps us continuously improve our services, but also provides reference for other users. At the same time, we welcome users to supervise the shopping safety of the website. If any security issues are found, please report them to us in time and we will take prompt measures to resolve them.